Efforts, Outcomes, and Behaviors: Improving Productivity with a Management Technique that Can Handle Good, Bad, and Ugly Employee Performance
Overview:
You cannot manage productivity with an appraisal form. Learn to define performance as a three legged stool that ensures everything that matters is managed. Some employees perform well but poison the environment around them.
Team members might resent or even undermine group efforts when one individual's bad behavior is tolerated. Others try hard but fail. Only through a holistic approach to performance can maximum productivity be achieved. Therefore, managing what individuals do everyday, tracking the results that come from their contributions, and including how they work with others are all necessary to ensure performance success. Make sure that employees are the first step in the quality assurance process.
Learn how to train employees to indentify the key variables that identify success. Build a support system that does not allow employees to fail, languish, or to waste time on unproductive tasks. Instead of asking employees to show up for 8 hours a day, design a work environment that challenges them to do their very best work each day. Unleash employee excitement and potential by getting them involved, supporting them, and directing them in a new and novel way that respects that talents and abilities of today's knowledge workers.
Why you should attend: When does a focus on results undermine productivity? Can employees complete the right way and on time but unintentionally sabotage the organization? Do managers sometimes ignore ticking time bombs that poison the area around them by not dealing with behavioral issues? The only way to be an effective manager is to manage performance holistically by balancing the focus on efforts, outcomes, and behaviors. Learn how to ensure that each assignment, your supervisor techniques, your performance management system, and your compensation system are all aligned and support the kind of performance that you produce lasting results. Don't pay employees to get results and allow them to cannibalize future sales. Hold employees accountable for what they do, what they fail to do, and how they do it. Ensure that the work smart, safe, efficiently and effectively. Do not allow employees to cut corners, undermine coworkers, or fail to follow policies and procedures. Build a performance management system and performance management system that complement one another and ensure that each employee is held to high standards.
Areas Covered in the Session:
- Define what excellent performance "looks like" from the employee's perspective
- Diagnose performance problems effectively
- Select the proper management intervention to correct poor performance
- Use the right management tools to keep employees on track
- Train managers to help employees be more productive
- Review or revamp your performance management system
- Ensuring Incentive Plans are designed to support the "actual" results you seek
Who Will Benefit:
- Managers
- Supervisors
- HR Managers
- Directors
- Coordinators
- Vice Presidents